Name: PetSafe Drinkwell Pagoda Ceramic Dog &amp; Cat Fountain
SKU: Y2HLD 147525
Availability: InStock

With a large water capacity of 70 ounces, it’s the perfect fountain for small to medium sized pets.
Moving water entices your pet to drink more, encouraging hydration, and the constant circulation inhibits bacteria growth at the bottom of the bowl.
Includes a replaceable carbon, coconut shell filter that removes bad tastes and odors, keeping water fresh.
Upper and lower dish provides two drinking areas for pets, while the elevated dish is great for senior or arthritic pets.
Ceramic design is more hygienic and fits seamlessly with any décor.

Bring fresh, running springs home to your pet with the Drinkwell Pagoda Pet Fountain. This unique water bowl fountain provides your furry friend 70 oz. of fresh, filtered water to drink to their hearts’ desire. The low-voltage, submersible pump constantly circulates the water, keeping the water clean while an added foam filter helps protect the pump from pet hair and other debris. This fountain encourages your pet’s hydration by making the water more appealing to them—just like stopping by a fresh river in the wild. Best of all, the soothing flow of water is extremely quiet, making it easily approachable, and non-disruptive. So, sit back and go with the flow. The Pagoda Fountain is available in 4 colors: Porcelain White, Stoneware Red, Taupe or Himalayan Blue.

Specifications

Item Number	147525
Weight	7.9 pounds
Dimensions	12.2 x 11 x 8.4 inches
Bowl & Storage Feature	Spill Proof
Lifestage	Puppy, Kitten, Adult, Senior
Breed Size	Small Breeds, Medium Breeds
Capacity (Max)†	70-oz
Material	Ceramic
Compatible Food	N/A
Assembly Required	Yes
Tools Included	No Tools Required
Compatibility	Plug-In Power

Disclaimers

†Capacity is calculated by total volume. When using container, choose a capacity greater than what you need to prevent overfilling and spills.

For best performance, the fountain pump needs to be cleaned every two weeks. When cleaning the pump, we recommend cleaning the fountain and changing the filter as well. Replace the foam filter every 1 – 2 months. Multi-pet households may need to be cleaned more frequently. The ceramic bowl and tower are top-shelf dishwasher safe. Hand wash all other fountain parts.

Steps	Pump Cleaning Instructions
1.	Use your nail or a tool with a small edge to remove the face plate on the end opposite the cord. Please note: the Outdoor Dog Fountain pump face plate slides out.
2.	Pull up on the small lip to remove the teardrop-shaped stator.
3.	Remove the impeller by pulling up from underneath it with your finger.
4.	Clean all parts of the pump using soap and warm water with a small brush, such as a toothbrush. Completely rinse the pump, then reassemble.

If hard water is an issue where you live, you may see white mineral deposits inside the housing and inside the pump. These mineral deposits may eventually prevent the impeller from turning properly. To avoid having to replace the pump:

Clean the pump more frequently
Clean with regular white vinegar and let the vinegar soak for several minutes down inside the pump’s cavity
Use bottled water

Troubleshooting

The pump is not working or the water is not flowing as much as it used to.

Never let the water in the bowl get below the minimum fill level. This can cause the pump to overheat and stop functioning. When refilling the bowl, make sure to add water before turning the fountain on.
Lack of regular cleaning may result in the pump becoming clogged with pet hair and food debris. The pump must be cleaned every 2 weeks to ensure proper function.
Fill the fountain with water up to the max fill line.
Ensure that the fountain is cleaned on a regular basis.

The fountain is too loud.

A low humming noise is normal, but it should not be loud. Check the water level. If water level is too low then the pump will have to work harder causing it to be louder than normal.
Unplug the fountain for 15 seconds. If the noise stops when plugged back in, it’s possible that some debris is caught on the impeller. Remove the pump and clean the impeller. Try rubbing a small amount of vegetable oil onto the magnetic pin with a Q-tip to lubricate the impeller.

There are black particles in the bowl. This is loose granulated carbon dust from the filter and is completely harmless for your pet to drink. Rinse the filter in cold water before placing it in the fountain to prevent this.

The fountain feels slimy.

If you have multiple pets or dogs use the fountain, the slimy feeling may be caused by your pet’s saliva. Change the water and clean your fountain more frequently to prevent this.
Make sure the fountain parts are rinsed thoroughly after cleaning the fountain. Soap residue may cause the sliminess.

The adapter is warm to the touch. Unplug the fountain and plug it into a surge protector.

The fountain is leaking.

Make sure the rubber cap is inserted correctly into the raised post. This rubber seal secures the electrical power cord to the inside of the bowl and prevents leaking.
Sometimes water around the fountain is caused by pets drinking. Some pets are prone to spilling. Watch your pet when he drinks to see if this is the cause. If it is, you can purchase a fountain mat or other water-resistant mat to place under the fountain.

The fountain seems dirty even after cleaning. If there is a white chalky substance in the fountain, your fountain may have a mineral deposit build-up from hard water. To remove these deposits, clean the fountain parts with an 80% water, 20% vinegar solution. Rinse all parts thoroughly afterwards. Use filtered or purified water instead of hard tap water to prevent this.